FAQ

How do I apply for a merchant account?
Call Toll-Free Now to (888) 440-8472 or complete the contact form.

When do my transactions get funded?
Usually within two business days.

Can I be approved if I have bad credit or no credit?
FastLaunch has one of the highest merchant approval rates.

What if I need help with my account?
FastLaunch has 24 hours a day, 7 days a week, customer support in more than 140 languages and dialects. In addition, our online reporting provides 24/7 access to your merchant account information online.

If I buy a terminal do I have to process with FastLaunch?
No, but you are probably losing money if you don’t.

What is your privacy policy?
Your privacy is important and we do not sell or share your information. Click to review our complete Privacy Policy.

Will I be trained to use the credit card terminal?
Yes, a representative will train you on how to use the terminal. Also, we provide a toll-free customer service number you can call 24/7.

What types of merchants does FastLaunch approve?
FastLaunch processes credit and debit card transactions for more than 20,000 traditional and Internet businesses of all sizes.

How long before I can start accepting credit cards?
We can approve your account the day you apply. Accept cards the very next day!

How do I get my money?
There are four steps to getting your money; 1. Initiating, 2. Authorizing, 3. Completing the transaction and 4. Receiving your funds to the bank account of your choice.

How is my money protected?
FastLaunch is equipped to address the key protection issues of both traditional and Internet merchants, including fraud, loss prevention and chargeback’s. FastLaunch uses state-of-the-art security technology designed to protect all merchant and payment information.

I depend on local customers, why do I need to advertise online?
Simply put, you need to advertise online since that is where your customers are looking for you - and in ever increasing numbers. Your customers are online looking for local places to buy your products or services. Recent studies have shown that 80% of U.S. households use the internet when making local buying decisions. In contrast, yellow pages advertising and local newspaper advertising are becoming less effective as their user base moves online for quicker access to richer information.

What is the value of the FastLaunch Online Search Listing?
Simplicity, affordability, and effectiveness. The program makes advertising online extremely simple. We take the information that you provide and use it to craft business listings in all the leading local search and internet yellow page applications. The program is affordable. We provide the service at a rate that is lower than most business owners could do it themselves. We take care of your online marketing so you can take care of your business. Above all else, the program is effective. With your Online Search Listings in all the leading local search engines, we provide your business with an exceptional reach in the marketplace. Any marketing campaign is only as effective as the sales it helps generate. An Online Search Listing will help make your phone ring and get people through your door.

I already have an ad in the print YellowPages, do I still need FastLaunch services?
The simple answer is "yes", but you probably want to know why... The usage of print Yellow Page books is decreasing while the usage of online Yellow Pages and local search engine applications is growing at a rapid pace. In fact, over 400 million local searches are done each month, and this number continues to grow. You cannot afford to ignore the growing segment of the population that depends on the internet for their local business information.

Do I need a website?
No website is required to use the FastLaunch Online Search Listings.

Is my information safe with you?
Yes. We only use your information to promote your business online. Complete details are available in our Privacy Policy. Also, we do not store any of your credit card information. All credit card processing is handled by VeriSign, the world leader in secure online credit card processing.

My business is already listed in some/all of the local search and internet yellow page applications. Do I still need FastLaunch Online Search Listings?
FastLaunch provides a single location where you can manage and view the status of your business in these local search and internet yellow page applications.

How much traffic can I expect from a FastLaunch Online Search Listing?
There is no set amount of traffic you can expect as it really depends on how popular your particular products or services are and what geography you offer them in.

How long will it take my business to be listed?
Each application updates at its own interval. In general, you should expect your business to be listed by most engines within a month, with some much sooner than that and few taking longer. The following is the approximate listing schedule for the primary local search and internet yellow page applications serviced by an Online Search Listing Google Local™ search: up to 1 month

Does FastLaunch guarantee listings?
No, we do not guarantee a listing. However, if you adhere to our Terms of Service and provide accurate and complete information about your business, we should have no issues in listing your business with the local search and internet yellow page applications. In cases where your business is not listed, we will make all efforts to work with you and the application provider to list your business. However no explicit guarantee of listing is provided.

I have new information about my business, how do I provide this updated information to you?
Login to our account management center and choose the 'edit' option for the appropriate business. From there, you can add/update/remove information about your business as appropriate.

What is local search?
Local search is the next step in search engine technology. By now you have probably heard of Google – in fact you probably use it on a weekly or daily basis. They are exceptional tools for finding information and businesses on the web. Local search is the use of this technology to find information and business in the geographic area local to the user. This is what local search promises and this is why your local business must take advantage of it.

How do I contact FastLaunch?
Visit our Contact Us page to learn about all the way you can get a hold of the FastLaunch team.